Fix store locations that show in the wrong place

If a store shows up in the middle of the ocean, in a random country, or in completely the wrong city, geocoding has failed for that record. Here is how to fix it.

Most common causes

• Missing or wrong country code (use US, not USA — two-letter ISO codes only)
• PO Box addresses (these are not real geographic locations and cannot be mapped)
• Typos in the street name or city
• Suite or apartment numbers crammed into the street field
• Country mismatch — the postal code is in country A but the country field says B

How to fix one store

1. 1
   Open the store record

   Go to Stores → click the store → Edit.
2. 2
   Verify each address field

   Look at street, city, state, postal code, and country individually. A typo in any one of them can move the location hundreds of miles.
3. 3
   Save

   Saving triggers a re-geocode automatically. Refresh the map to confirm the location moved.
4. 4
   Manual override

   If geocoding still fails, look up the location on Google Maps, copy the latitude and longitude, and paste them into the manual coordinate fields.